Privacy & Disclaimer

Privacy Statement
We value your privacy and privacy protection is our top priority. Our policy for dealing with any personal information that you might disclose to us while visiting this website or when you reach out to us via multiple forms of communications is explained below.

The type of personal information that we collect from you will depend on how you use our website. All the information we receive about you is strictly confidential.

We obtain your personal information through FreshFood website account registration or updates to your account details. You may provide information when you request or purchase a product or service from FreshFood or its related companies.

If you purchased from our website you will automatically receive transactional email notifications, and you are also automatically opted-in to receive our marketing information about our products and services. You may unsubscribe at any time from the unsubscribe link in the same email you receive from us. Examples of when we collect your personal information include when you participate in a survey or questionnaire, provide your feedback or product reviews, enter a competition, or when you communicate with FreshFood and the Brands owned by FreshFood by email, telephone, on social media, or in writing.  

We use cookies to deliver our services and advertise to you. By using our website, you agree to the use of cookies. Cookies are anonymous unique identifier data files placed on your device or computer. Cookies are used to build anonymous statistical and demographical information for marketing advertising and promotional purposes. We also share information about your use of our site with our partners for social media, media advertising, and analytics usage. 

Third party vendors, such as Google, use cookies to serve ads based on a user's prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our website. You may opt out of Google’s personalized advertising by visiting Google Ads Settings.

If you continue using our site, you agree and accept our intended use of cookies we collect about you.

Supported Browsers
Our website is compatible with the latest versions of supported browsers from Google Chrome, Microsoft Edge, Firefox, and Safari. To ensure the best shopping experience, usability, page layout, and accuracy of page display, please use the latest browsers aforementioned. If you used and purchased from our website, you are aware of the browsers our website is compatible with.

Your personal information
When you purchased from our website, we collect your personal information so that we can fulfil your order. We may use the information you provided to contact you about your orders. We may also use the information you provided to advertise our products to you via social media or online.

It is our policy never to sell or pass on any personal information that you may have provided to us unless required by law to disclose certain information.

How we handle your information
The circumstances under which we hold information about you include:

- To communicate with you via phone, email, SMS, chat or social media messaging;
- To provide you with products or services you have requested to know more about or for purchase;
- To personalise your experiences on our website, including saving shopping cart information and re-purchasing;
- To help FreshFood manage and enhance its services to you;
- To provide you with ongoing updates on products and services we provide

If you wish to discuss this policy please contact us.


Unless your order arrives damaged during delivery, we're unable to accept any product returns. Please select carefully as we cannot refund or exchange products if you changed your mind or ordered incorrectly through our website. Once orders are processed we fulfill them straight away so orders cannot be cancelled.

The House of Robert Timms, Bushells Coffee, Café Bar, Europa, and Picco are brands manufactured and packed by FreshFood Pty Ltd.

FreshFood aims to give accurate, useful, reliable, and up-to-date information on the usage of coffee products of the general nature and may amend the content on this site as required. To the extent permitted by law, FreshFood does not accept any liability or responsibility for claims, resulting from the misinterpretation of the content of this website, which is never intended to disregard, alter or discontinue professional medical advice and/or treatment for anyone sensitive to coffee products, caffeine, or any other products found on this website. If you are ever unsure or concerned about the well-being of your own health, seek medical advice immediately without delay.

If you wish to discuss this policy please use this form to contact us, by phone on 13 20 21 Mon to Fri 7.30AM to 5PM AEST, or by post at:

FreshFood Pty Ltd
160 Burwood Road
Concord , NSW 2137