Returns Policy
Unless your order arrives damaged during delivery, we're unable to accept any returns. For damaged products, refunds are acceptable 7 days from delivery date. Please select carefully as we cannot refund or exchange products if you changed your mind or ordered incorrectly through our website. Once orders are processed we fulfill them straight away so orders cannot be cancelled.
If you need to return a damaged or faulty item during delivery, please Contact Us or call us by phone on 13 20 21 Mon to Fri 7.30AM to 5PM AEST.
Shipping
The standard flat rate shipping fee is $10.00 across Australia, with free shipping on all orders over $99.00 ($99.01 and up). At this time we do not ship our products overseas. You may find our overseas distributors here. Please allow extra lead time during Public Holidays.
Delivery Time
Due to increased order volume and the impact of COVID-19, it may take longer than usual to receive your order.
In most cases, your goods will be dispatched on the next working day after you have placed your order. Delivery times will vary depending on your location and will be dispatched via registered parcel post. Please use the following as a guide:
- NSW Metro – 1-2 business days after order is dispatched
- NSW Regional – up to 5 - 8 business days after order is dispatched
- Metro – up to 3-6 business days after order is dispatched
- Regional – 6-10 business days after order is dispatched
Please allow longer delivery time for the following postcodes:
- Lord Howe Island – NSW: 2898
- Norfolk Island – NSW: 2899
- Remote Northern Territory – NT: 0800, 0801, 0822, 0852, 0854, 0862, 0872, 0880, 0881, 0885, 0886
- Christmas and Cocos Islands – WA: 6798-6799
- Australian Antarctic Territory – TAS: 7151
HOLIDAY SEASON WAREHOUSE CLOSURE
Please be advised that we will be closed for Business from Wednesday 22nd December 2021 re opening Tuesday 4th January 2022.
Please find dates for final Christmas Orders by State below
Monday 13th December 2021 - WA & SA 11.30am AEST time
Tuesday 14th December 2021 - QLD & NT 11.30am AEST time
Wednesday 15th December 2021 - VIC & TAS 11.30am AEST time
Thursday 16th December 2021 - NSW & ACT 11.30am AEST time
If you have any questions about your order or delivery, please contact our Customer Service Team on 13 20 21 Mon to Fri 7.30AM to 5PM AEST, and we are more than happy to assist you with your order.